FAQ
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Frequently asked questions and answers
Frequently asked questions and answers
- Start onboarding and enter data
- Review the tax data (tax domicile, TIN, W-8BEN)*
- Review the forms and accept the GTC*
- Verify identity via video call and sign digitally*
- Wait for VP Bank to complete onboarding in their systems
- Optional: Download signed documents within 60 days*
* Steps to be completed by clients.
Video identification is carried out together in cooperation with our external partner Intrum AG. Service times are: Monday to Saturday, 7.00 a.m. to 10.00 p.m. (CET).
The average waiting time at Intrum AG is less than three minutes. The actual identification process and signing the documents only take a few minutes.
Digital onboarding is only possible when your clients meet the necessary requirements. They must be natural persons aged 18 or older; they must be domiciled in the EU, EEA or Switzerland; they may only have a maximum of two nationalities and they may not hold an insider position at an exchange-listed enterprise. Furthermore, standard cross-border provisions must be upheld.
Not all forms are currently available in digital onboarding. These applications and forms must still be physically obtained and submitted outside of the digital onboarding process.
They include the Application for a VP Bank Maestro Card, the Agreement on credit card usage, investment consulting agreements, wealth management mandates, and other US forms like the W9 form.
You will find the digitally available forms in the link below under "Further information".